Noom Med Medication Shipping 

Overview

Most Noom Med medications are shipped within 3-7 business days. If any shipping related questions arise, please reach out to your Care Team in the Noom app.

What to Know

  • Shipping timelines are the same across all GLP-1 Rx Programs with medication included, the Weight Loss Pill (Metformin) Program and the Noom+ HRT Rx Program.
  • You can track the shipping status of each order directly in the app — open the Care tab and tap the medication card you’d like to check.
  • For any questions not covered here, reach out to your Care Team through the Noom app. 

What to Do

To track your shipment:

  1. Open the Noom app.
  2. Go to your Care tab in the bottom navigation bar
  3. Select the medication card for the order you’d like to check
  4. If you do not see the Care tab, go to the Today tab and open the Your Prescription card

If your order hasn’t arrived:

  • Wait the full 3-7 business days after your order is placed.
  • If it still hasn’t shipped, contact your Care Team through the Noom app.

If your order is damaged or unusable:

  • Message your Care Team in-app for support and next steps.

If part of your order is missing:

  • For GLP-1 Rx Programs with medication included: check your shipment carefully. Some items (like medication vials) may be packed inside insulated sleeves or envelopes that look like ice packs.
  • Message your Care Team in-app for support.

If you need to update your shipping address:

  • Go to your Care tab in the bottom navigation bar
  • Select your medication card 
  • Tap Shipping address and refills
  • If you do not see the Care tab, got the Today tab and open the Your Prescription card

ℹ️ Shipping address changes cannot be applied to an order that’s already been placed but will take effect for your next refill or shipment. An address change will apply to all of your medication orders — you can always update it again if anything changes.

If you need help or are directed to reach out to your Care Team, message them right away — they’ll be happy to help update your address for you.

Need to Know More?

Q: Can I change my address after an order is placed?
A: No. Once an order is processed, the shipping address cannot be updated. Any changes will apply starting with your next refill.

Q: Need to reach your Care Team?
A: Care Coordinators handle non-medical support:

  • Medication delivery or order issues
  • Shipping address updates

For the fastest help, message them directly in the Noom app by tapping the chat bubble in the top right corner. They’re available 7 days a week, 8 AM–12 AM ET, and aim to respond within 24 hours.