Overview
If you’re participating in Noom through a sponsored partnership—such as an employer or health plan—you have access to the Noom Weight program at no cost. Here’s what to expect and how to get help if you need it.
What to Know
- Your access to Noom is free. If you have questions about your subscription, incentives or eligibility, email [email protected].
- You’re enrolled in the Noom Weight program, which includes daily articles, tracking tools, and support from Coaches.
⚠️ Note: A sponsored program may also include additional offerings such as Noom Med, DPP, or Mood, in addition to Noom Weight.
- You choose your own pace. Most users spend about 10 minutes per day engaging with the program.
- You’ll earn Noomcoins by weighing in, logging all your meals for the day, and completing your daily reading goal. All three must be completed to earn a Noomcoin.
What to Do
If you need help with any of the following, email [email protected]:
- Confirming your enrollment or eligibility
- Changing the email on your account
- Continuing with Noom after your sponsored plan ends
- Clarifying subscription or billing status
- General support questions
If you’re wondering about cancellation:
- There’s no need to cancel—your sponsored plan is complimentary. You won’t be billed or charged.
Need to Know More?
Q: Do I have a Coach with this program?
A: Yes. You’ll have access to a team of Noom Coaches from the start. You can message in the Your Team chat at any time to request a dedicated 1:1 Coach.
Q: What’s the difference between a Noom Guide and a 1:1 Coach?
A: Noom Guides provide app tips and reactive support. 1:1 Coaches offer proactive help, goal setting, accountability, and wellness guidance.
Q: What can I talk about with my 1:1 Coach?
A: You can discuss eating habits, movement, motivation, wellness strategies, goal setting, and any questions that come up during your journey.
